Hello,
I am trying to understand how WDE communicates with other Genesys applications such as the configuration server and t-server.
We specify the application name, configuration host and port at login.
But we don't do the same for the t-server because it is connected to the application object in CME/GA.
So we can specify the IP route by which it communicates with the configuration server.
Does it then use the same IP route to communicate with the t-server for voice media?
if not I guess it will do this using the t-server host ip/port ?
Scenario as below:
WDE installed on workstation IP 111.10.11.12 (source)Configuration server on IP 112.10.11.12, port 2020 (destination 1)T-Server on IP 113.10.11.12, port 3060 (destination 2)In the WDE login page, I will specify 80.10.20.30, port 2020. In the network, the traffic will be configured to route via 112.10.11.12.
Therefore when we reach the second page for voice login in WDE, is it now already using IP route 80.10.20.30 and initiate voice login with the t-server at the backend rather than from the source again.
We are trying to find a way to send the WDE communication traffic via a specific network whilst migrating users from an old softphone to WDE (without impacting the current users by changing the network). I can do this for the configuration server host/ip as it can be defined in the login page or
interactionworkspace.exe.config file. I cannot see the same for the t-server anyway..
thanks,#Omni-ChannelDesktop/UserInterface------------------------------
WA
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