Genesys Engage on-premises

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  • 1.  Pulse Single Sign On

    Posted 12-09-2021 10:36
    Hi All,

    I haven't found what I'm looking for in the docs regarding the use of Single Sign On with Pulse 9.

    Can anyone give me a hint if it's posible to use SSO with pulse V9 on premise? And where to find the docs that explain how it works?

    Thx and kind regards
    Frank
    #ArchitectureandDesign
    #Reporting/Analytics
    #Roadmap/NewFeatures

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    Frank Winterfeld
    Techniker Krankenkasse
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  • 2.  RE: Pulse Single Sign On

    GENESYS
    Posted 12-10-2021 00:39

    Hi Frank,

    According to the Pulse Release Notes:

    "Single Sign-On (SSO) is not supported until GWS Auth services are available on premise"

    https://docs.genesys.com/Documentation/RN/9.0.x/pulse90rn/pulse90KI

    At present this feature is implemented in 9.0 GWS, however not yet released (not publicly available).

     

    GWS 9 for Premise is available only with Product Management approval and they recommend raising the request via your sales team contact, or through your Genesys Account Manager. For more details please check here:

    https://genesysengage.ideas.aha.io/ideas/ENINB-I-42

    Regards
    Alvin



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    Alvin Pinho
    Genesys - Employees
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  • 3.  RE: Pulse Single Sign On

    Posted 12-10-2021 01:12
    Hi Alvin,

    thx for the reply. I'll have a call with my sales team :)

    Kind regards
    Frank

    ------------------------------
    Frank Winterfeld
    Techniker Krankenkasse
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