You can download various schedule information into a CSV file (or TXT file for agent shifts) for planning and review purposes.
You can choose from:

• Schedule activities, including associated agents, start and end times, description, length, and whether the activity is paid
• Shifts for each agent in the schedule
• Scheduled and forecast counts and daily summaries
• Activity counts and daily summaries

The system exports schedule data in UTC times. To export schedule information:

1. Click Admin.
2. Under Workforce Management, click Schedules.
3. Search for the schedule you want to export and select it from the list. The schedule editor opens.
4. Click  Export - the following pop up appears:
5. 
6. Determine the type of schedule information to export:
   
   • To export only the activities listed in the schedule, click Activities.
   • To export only the shifts for each agent in the schedule, click Agent Shifts.
   • To export the scheduled and forecast counts and daily summaries, click Scheduled and Forecast.
   • To export the activity counts and daily summaries, click Activity Counts.
7. Click OK. The system downloads the CSV or TXT file to your local Downloads folder.

#Scheduling
#WorkforceManagement

------------------------------
Tracy
Genesys
------------------------------

Hi Tracy

so good to know.  I was thinking about this this morning as I was exporting the scenarios from WFM to email to supervisors for changes in June.

thanks
Shirley

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Shirley Harbers
Alcatel-Lucent USA Inc.
------------------------------

Original Message:
Sent: 11-05-2021 08:54
From: Tracy Vickers
Subject: Did you know.....you can Export schedule information?

Well, I'm happy to say you can and very easy it is, too :-)

You can download various schedule information into a CSV file (or TXT file for agent shifts) for planning and review purposes.
You can choose from:

• Schedule activities, including associated agents, start and end times, description, length, and whether the activity is paid
• Shifts for each agent in the schedule
• Scheduled and forecast counts and daily summaries
• Activity counts and daily summaries

The system exports schedule data in UTC times. To export schedule information:

1. Click Admin.
2. Under Workforce Management, click Schedules.
3. Search for the schedule you want to export and select it from the list. The schedule editor opens.
4. Click  Export - the following pop up appears:
5. 
6. Determine the type of schedule information to export:
   
   • To export only the activities listed in the schedule, click Activities.
   • To export only the shifts for each agent in the schedule, click Agent Shifts.
   • To export the scheduled and forecast counts and daily summaries, click Scheduled and Forecast.
   • To export the activity counts and daily summaries, click Activity Counts.
7. Click OK. The system downloads the CSV or TXT file to your local Downloads folder.

#Scheduling
#WorkforceManagement

------------------------------
Tracy
Genesys
------------------------------