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Crafting a powerful agent experience isn't that far off from creating a satisfying user experience. Genesys nGAGEMENT aims to create an environment that agents will find fun, easy and pleasant to use. Ultimately, an engaged workforce improves customer satisfaction and eliminate the performance challenges that come with a disengaged workforce. Through nGAGEMENT you can give your managers a comprehensive view and understanding of their agents.
Check out this video on Powering the Agent Experience.What are your thoughts? Let us know in the comments if you have any additional questions or thoughts on the topic.
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.