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Genesys Cloud just released an important customization to Performance Management / Gamification.
Now you can create multiple customized profiles within Gamification. This will enable supervisors / admins to set different performance objectives for groups of employees who have shared performance goals by adding them into different profiles with relevant set of metrics and goals. For example, administrators can create different profiles for the organization's technical support agents vs. escalation call agents.Ready to enable this for your org? Visit About Gamification article in the Resource Center for additional information on how to set up custom gamification profiles.If you are unfamiliar with how you can use gamification to manage employee performance - watch this short video!
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