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Genesys Cloud WEM Customer Demo Series is back!!

  • 1.  Genesys Cloud WEM Customer Demo Series is back!!

    GENESYS
    Posted 01-19-2023 16:52
    Edited by Tracy Vickers 02-08-2023 03:37
    WEM demo.png
    Genesys Cloud WEM Customer Demo Series
    Led by the WEM sales specialists
    January 2023 
    Hello WEMers and community members!
    The Genesys Cloud WEM Customer Demo series is back.
    What it is?
    The 2023 Genesys Cloud WEM Customer Demo series is an event held periodically to give you an inside look into the Genesys Cloud CX Workforce Engagement Management suite!

    These convenient demo sessions are designed to be quick and informative, providing you with a general overview of our WEM solution, and diving deeper into some of our exciting capabilities.
    What can you expect from this 2023 first Genesys Cloud WEM Customer Demo series?
    • In our first session Katherine Gomez, Solution Lead of Workforce Engagement Management at Genesys will give us a complete rundown of the WEM functionalities and how these functionalities work together to unleash employees' superpowers.

    • During our second session she'll talk about how Genesys WEM Workforce Management (WFM) capabilities play a crucial role in driving productivity and efficiency; walking us through the functionalities needed to forecast, schedule, and plan, ensuring contact centers meet service levels while maintaining the flexibility to deliver an empathetic experience for employees and customers.

    • In our last session, she'll explain how WEM plays a crucial role in driving employee engagement and becoming a differentiator for organizations. She'll walk us through the Genesys Cloud Quality Assurance & Compliance and Employee Performance & Engagement capabilities showing how automated and AI-powered capabilities can help users and organizations boost employee engagement, gain insights quickly and utilize findings to correct, improve and innovate in their employee experience and customer service.

    WEM Overview


    01/31/2023
    8 AM PT /
    11 AM ET

    Resource Management (WFM)

    02/02/2023
    8 AM PT /
    11 AM ET

    Quality Management & Employee Performance

    02/07/2023
    8 AM PT /
    11 AM ET

    Register Now! Register Now! Register Now!

    Our Speaker!

    Katherine Gomez
    WEM Innovation Solution Lead | WEM SPECIALISTS @Genesys

    Workforce Engagement Management (WEM) Innovation Solution Lead at Genesys.13+ years in sales and customer support with a deep specialization in Workforce Engagement Management. Creating empathetic experiences for customers and employees. Background includes Workforce Engagement Management Business and Solution Consulting for several software firms. As well as contact center management. 

    #WorkforceEngagementManagement
    #WorkforceManagement
    #Forecasting
    #Scheduling
    #SpeechandTextAnalytics
    #QualityManagement
    #PerformanceManagement
    #CoachingandTraining
    #Gamification
    #InteractionAnalytics
    #InteractionRecording
    #RewardsandRecognition
    #Tempo

    ------------------------------
    Natalia Abad
    Genesys - Employees
    ------------------------------


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