Our Speaker!
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Katherine Gomez WEM Innovation Solution Lead | WEM SPECIALISTS @Genesys
Workforce Engagement Management (WEM) Innovation Solution Lead at Genesys.13+ years in sales and customer support with a deep specialization in Workforce Engagement Management. Creating empathetic experiences for customers and employees. Background includes Workforce Engagement Management Business and Solution Consulting for several software firms. As well as contact center management.
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#Workforce Engagement Management
#WorkforceManagement#Forecasting#Scheduling#SpeechandTextAnalytics#QualityManagement#Performance Management
#Coaching and Training
#Gamification#Interaction Analytics
#Interaction/ScreenRecording#Rewards and Recognition
#TempoMobile------------------------------
Natalia Abad
Genesys - Employees
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