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Good morning, WEM Community!
Ahhh, another week, another Tip Off Tuesday.
Summer is in full swing now, so it's time to really get cracking on our QM Scavenger Hunt! My mom always said to always start with the hardest task on my to-do list; that way I could breeze through the rest of them afterwards. In that spirit, let's try and tackle one of the items that's a bit like a needle in a haystack.
Customer stories? Genesys has plenty! But to find one that achieved results through quality management might take some digging.
One such story takes place in Ireland, where a small, innovation-focused call centre was looking for ways to "stay relevant and thrive". What was their name, again? Call___boy?
Well, that should be one down. Hope this helps you cross this item off your list.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.