A place to ask questions, connect with others, and stay in the know
Hi, WEM Community members!
As you may know, SWPP's 2021 Virtual Summit has begun! Genesys is happy to participate as sponsors and we'd love to hear your take on this year's sessions and dicussions.
Don't forget to check out our sessions:
We're also super excited to see the results of the Workforce Management Professional of the Year Award! This year, Genesys nominated a few of our best and brightest customers for a chance to win this prestigious award and we were ecstatic to hear that our nominee, Cherri Lindquist from Company Nurse had made the top 5 finalists!
Stay tuned for an in-depth interview with Cherri, to discuss her nomination, how Genesys tools help her accomplish her everyday tasks and what it takes to provide top-of-the-line workforce management and customer service!
Have a burning question that wasn't covered in our SWPP sessions? Or what's your take on this year's SWPP session topics? We'd love to know!
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.