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The combination of the both makes it difficult to gauge quite accurately and quickly how many actual work hours were taken as leave.In addition to this, is there a way for us to quickly report on how many hours were meant to be worked? The whole purpose behind needing these figures is to be able to quantify what our unplanned absence % is for our Contact Centre.Any advice is appreciated.Thanks,Tang
Default Value: falseValid Values: true, falseChanges Take Effect: ImmediatelyDependencies: None
Specifies whether or not WFM Server uses the calculation algorithm for full-day time off start/end time and paid hours.
Thank you for your reply. The time-offs are set up as time-off types, not exceptions.With the DetermineFullDayTimeOffStartEndPaidHours option, if it is set to true, and if we put a time-off request over a day where no schedule exists yet in the calendar, what will the calendar time-off report show? Does that mean that when a schedule is put in (later down the track), the hours are automatically updated to the start and end times of the schedule?With the option WFM Server > CalenderService, is this something we have access to check, or would we need to engage our Genesys partner to check?Thank you so much!Tang
Thank you for the clarification, this helps clear a lot thanks. I will check our settings and also reach out to our partner if deemed required.
Hope all is well on your end!Tang
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