Workforce Engagement Management

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  • 1.  Feedback on Adherence View

    GENESYS
    Posted 04-12-2021 11:23
    No replies, thread closed.
    Calling all WFMers!

    We're looking for some feedback on the Genesys Cloud real-time adherence view. Your feedback will help shape future enhancements to make this view more useful and easier to navigate.

    If you'd be available for a 30 minutes call please do connect! Ideally we would interview planners that use the view on a daily or regular basis.  My email is michele.fisher@genesys.com.

    Looking forward to hearing from you!    ​
    #WorkforceManagement

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    Michele Fisher
    Genesys - Employees
    Director, Product Management
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  • 2.  RE: Feedback on Adherence View

    Posted 04-28-2021 10:44
    No replies, thread closed.
    Hi Michele,
    Will you be asking the same for Engage Cloud?

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    ZoeBeatty
    Workforce Management Specialist
    Las Vegas Valley Water District
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    Original Message


  • 3.  RE: Feedback on Adherence View

    GENESYS
    Posted 04-28-2021 10:50
    No replies, thread closed.
    Hi Zoe,

    Thanks for your response!  This is just for Genesys Cloud WFM, but we're happy to speak to anyone that has opinions on what an ideal adherence view would look like.  

    Thanks,
    Michele

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    Michele Fisher
    Director, Product Management
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    Original Message


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