Hi all,

First post so please forgive me if its been asked before, I couldn't find anything about it in the forums

I'm wanting to create a schedule for 21 agents based on the forecast I created in the short term forecast. My agents have a start time from 0700-1030 working five days a week Monday-Saturday with one rostered day off on any of the six days. So far my setup works on a weekly basis but I want to implement it with the new features to create monthly schedules. My setup is attached


#ForecastingandScheduling/Decisions

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Mathew Wan
VisionStream NZ
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Hi Mathew,

Currently the maximum shift start time variance option constrains shift start times within a week.

For multi-week scheduling this means that the shift start times can vary, depending on shift start time window, a larger amount than the shift start time variance.

I have created the following enhancement idea that would allow an option to extend maximum shift start time variance to span weeks for multi-week scheduling purposes - essentially an option to make it effective for the entire planning period.

https://purecloud.ideas.aha.io/ideas/CLWFO-I-375

------------------------------
Jay Langsford
Senior Director, Workforce Optimization Engineering
------------------------------

Original Message:
Sent: 05-20-2020 22:34
From: Mathew Wan
Subject: Work Plan configuration

Hi all,

First post so please forgive me if its been asked before, I couldn't find anything about it in the forums

I'm wanting to create a schedule for 21 agents based on the forecast I created in the short term forecast. My agents have a start time from 0700-1030 working five days a week Monday-Saturday with one rostered day off on any of the six days. So far my setup works on a weekly basis but I want to implement it with the new features to create monthly schedules. My setup is attached

My issue: it seems to work by a week by week basis however it will change through the weeks. Agent A might work a 7am shift for week one then 1030 shift for week two three and four. Is there a way to lock the shifts so that they stay the same for four weeks. My forecast is for four weeks and is a repeat of the first week

Thanks

Mat

#ForecastingandScheduling/Decisions

------------------------------
Mathew Wan
VisionStream NZ
------------------------------

Thank you for letting me know @Jay Langsford, hopefully it gets enough votes to get implemented so it can align with the new features

​

------------------------------
Mathew Wan
VisionStream NZ
------------------------------

Original Message:
Sent: 05-21-2020 08:50
From: Jay Langsford
Subject: Work Plan configuration

Hi Mathew,

Currently the maximum shift start time variance option constrains shift start times within a week.

For multi-week scheduling this means that the shift start times can vary, depending on shift start time window, a larger amount than the shift start time variance.

I have created the following enhancement idea that would allow an option to extend maximum shift start time variance to span weeks for multi-week scheduling purposes - essentially an option to make it effective for the entire planning period.

https://purecloud.ideas.aha.io/ideas/CLWFO-I-375

------------------------------
Jay Langsford
Senior Director, Workforce Optimization Engineering

Original Message:
Sent: 05-20-2020 22:34
From: Mathew Wan
Subject: Work Plan configuration

Hi all,

First post so please forgive me if its been asked before, I couldn't find anything about it in the forums

I'm wanting to create a schedule for 21 agents based on the forecast I created in the short term forecast. My agents have a start time from 0700-1030 working five days a week Monday-Saturday with one rostered day off on any of the six days. So far my setup works on a weekly basis but I want to implement it with the new features to create monthly schedules. My setup is attached

My issue: it seems to work by a week by week basis however it will change through the weeks. Agent A might work a 7am shift for week one then 1030 shift for week two three and four. Is there a way to lock the shifts so that they stay the same for four weeks. My forecast is for four weeks and is a repeat of the first week

Thanks

Mat

#ForecastingandScheduling/Decisions

------------------------------
Mathew Wan
VisionStream NZ
------------------------------