A place to ask questions, connect with others, and stay in the know
Hello, WEM Community.
Back on July 29, we released our workforce management mobile app for Android globally. Today we wanted to let you know a little bit more about this recent development in our workforce management (WFM) capabilities.
Life is hectic. For contact center employees, having a tool that allows them to better organize and plan out their day is a necessity, and the ability to do so on the go, essential. Genesys Tempo™, a mobile app for Genesys Cloud, empowers your workforce to achieve a work-life balance with the ability to self-manage their working hours directly from their mobile device, because the rhythm of everyday life can't stop or slow.
Through this app, employees can view their schedule, put in time-off requests and monitor their status, and keep track of their working hours quickly and efficiently.
Future releases will include:
Tempo will also be available on iOS on September 30th. Support for Japanese, Brazilian Portuguese, French and German are coming soon with additional languages to follow.
For more information, see Mobile Apps for Workforce Management Schedules or our FAQ for Genesys TempoTM for Android.
Download the app and let us know your feedback to help us keep improving and providing the best workforce engagement solution.
Have a question? Feel free to ask in the comments below.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.