Workforce Engagement Management

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  • 1.  AMA: Service Level Result

    Posted 08-10-2021 13:39
    Edited by System 01-26-2024 19:24
    No replies, thread closed.
    Hello! 

    I need help again!! Someone know Who Can I view the service level result after create a schedule?

    I'm seeing just the diference between scheduled x forecast in people. 

    I saw this preview just in the Performance > Intraday Monitoring, but I would like to know this information while I adjust the schedule. 

    There's a way to have this information such as intraday monitoring about Service level before of the publish?

    Best Regards
    #Scheduling
    #Workforce Engagement Management
    #General/EventQuestion

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    Karine Alves
    Alctel Telecom
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  • 2.  RE: AMA: Service Level Result

    GENESYS
    Posted 08-11-2021 11:32
    No replies, thread closed.
    Hi Karine,

    At present the service level is only visible in the Intraday Monitoring window, however there is an idea on the Genesys Cloud Ideas lab that seems be what you are looking for - I have added the link below, please feel free to vote and add comments for your request.

    https://genesyscloud.ideas.aha.io/ideas/CLWFO-I-406

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    Tracy
    Genesys
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    Original Message


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