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Enhancements to Genesys Cloud Gamification - Customize Leaderboard rank limit and Scorecard trend reporting intervals

  • 1.  Enhancements to Genesys Cloud Gamification - Customize Leaderboard rank limit and Scorecard trend reporting intervals

    GENESYS
    Posted 07-14-2021 09:31
    Edited by Tracy Vickers 08-17-2021 06:25

    Hello Community Members,​

    In February,  we launched native gamification within Genesys Cloud, enabling agents / supervisors to visualize performance within an engaging and motivating experience. Today, we are happy to announce another important enhancement to Gamification. 

    You can now customize two key aspects within gamification:

    • Configure reporting intervals for scorecard trend views.
    • Configure leaderboard rank limit. This determines maximum ranks that are displayed in agent's leaderboard view.


    For more information, see  https://help.mypurecloud.com/articles/gamification-default-profile/ . This feature requires a Genesys Cloud User 3 subscription.

    Check it out and let us know your feedback.


    #Genesys Cloud
    #Gamification
    #PerformanceManagement
    #RewardsandRecognition
    #WorkforceEngagementManagement

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    Shikha Khattar
    Genesys - Sr. Product Manager - Workforce Engagement Management
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