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Hello Community Members,
In February, we launched native gamification within Genesys Cloud, enabling agents / supervisors to visualize performance within an engaging and motivating experience. Today, we are happy to announce another important enhancement to Gamification.
You can now customize two key aspects within gamification:
For more information, see https://help.mypurecloud.com/articles/gamification-default-profile/ . This feature requires a Genesys Cloud User 3 subscription.
Check it out and let us know your feedback.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.