Hey Everyone, It’s the 3^rd Day of WEM 😉
And as you now know there are 3 amazing disciplines in the Genesys Cloud Workforce Engagement Management Suite!

Today, let’s learn more about
Resource Management

Assign the right employee, with the right skills, to the right job — at the right time. AI-powered resource management provides flexible and accurate forecasting and scheduling.

Workforce planning

Optimize scheduling to boost coverage and efficiency across all channels.

Forecasting

Create a forecast and schedule weeks to years in advance. Adapt in a moment with AI and machine learning.

Scheduling

Streamline scheduling with automatic shift allocation and flexible work rules.

Business unit and planning groups

Ensure planning and flexibility across all parts of your business — easily forecast and schedule workloads.

Capacity and budget modeling

Use historical data to predict costs, revenue and profits. Automate complex decisions for better performance.

Employee mobility tools

Give your agents the tools to work from anywhere — including their phones.

What are the benefits?

Forecast and schedule with ease

AI-powered forecasting

Take advantage of more than 25 machine learning-trained models and automated “best selection” method workflows. With a single click, you can clean up data, identify patterns and outliers, select algorithms, and get forecasts.

Optimized schedules

Our proprietary process for scheduling is based on mathematical modeling and optimization, linear programming, discrete event simulation, and heuristics. The result: a realistic, minimal set of agents needed, based on the load agents could handle.

Simplified operations

Forecasting interactions and scheduling agents in multichannel contact centers is made simple. Meet fluctuating demands with accurate forecasts that optimize work performance to help you achieve your company’s operational goals.

There is Resource Management in a quick and easy way 😀

Over to you:
Did you know all of its features?  Do you use any or all of the features? How do they benefit your day to day work day?

Let us know in the comments below – we value your insights, so don't be shy! 

Don't forget to check out tomorrow - we will be covering Employee Performance.

And don't forget to post your questions to be asked on our Q&A episode later this month and make sure you are all knowledgeable (what a strange word to spell!) for our WEM Trivia Tower at the end of the month - there can only be 1 winner (or is there!!!!)