Workforce Engagement Management

 View Only
Discussion Thread View

Is employee engagement important to your contact center?

  • 1.  Is employee engagement important to your contact center?

    GENESYS
    Posted 03-08-2021 14:29
    Edited by Tracy Vickers 03-24-2021 06:03

    86% of organizations consider employee engagement an equal or more important factor in achieving customer experience goals, according to Gartner research. Personalizing the employee development journey and gamifying their day-to-day experience increases employee experience levels in the contact center. Here's a 3-min read on the topic: Prioritize Employee Experience with Gamification and Personalized Development


    Any others have tips on how to improve employee engagement?


    If you haven't already seen it, check out the new personalized employee activity view on Genesys Cloud.


    #Gamification
    #IndustryTopic
    #PerformanceManagement

    ------------------------------
    Sara Vallejo
    Genesys
    ------------------------------