86% of organizations consider employee engagement an equal or more important factor in achieving customer experience goals, according to Gartner research. Personalizing the employee development journey and gamifying their day-to-day experience increases employee experience levels in the contact center. Here's a 3-min read on the topic: Prioritize Employee Experience with Gamification and Personalized Development
Any others have tips on how to improve employee engagement?
If you haven't already seen it, check out the new personalized employee activity view on Genesys Cloud.
#Gamification#ProductIdea#Performance Management
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Sara Vallejo
Genesys
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