May be this can inspire others to do something similar. We have built multiple notification capabilities on a mobile app (WEM Optimizer on AppFoundry):
User customizable and separate notifications for paid activities, unpaid activities, appointments, tasks, time off. Users can swipe to select the time interval for each notification.
We believe that this provides some flexibility to enable/disable alerts for different types of activities especially when users are away from their desks.
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Hichem Agrebi
hichem.agrebi@cc-expertise.comCC-Expertise Ltd
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Original Message:
Sent: 09-23-2021 11:52
From: Amber Krueger
Subject: Schedule alerts?
I've been trying to find the answer in help guides, etc., but when using the Schedule feature in WFM, should agents get alerts when an activity should be starting (like a reminder)? For example, is there a way for the system to pop-up an alert to the agent that they have lunch scheduled to start in 5 minutes? Thanks!
#Scheduling
#Workforce Engagement Management
#WorkforceManagement
#Ask Me Anything (AMA) Event
#Other/Not Sure
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Amber Krueger
Ultimus Fund Solutions
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