We are looking for PC3 customers who are interested in being part of the Learning Module BETA and phased rollout.
Are you looking to help close gaps in Agent Performance or Knowledge?
Are you interested in how Learning can be Delivered to Agents?
If so, get in touch about becoming a Beta adopter of our new Learning Module solution.
Help employees reach their true potential by identifying clear, customized performance goals; and delivering robust training, coaching and ongoing performance management.
- Learning Modules allow for automated delivery of informational content to Agents
- Content can be images, audio, documents, video or URLs
- Content can be existing items from Genesys Cloud Documents and/or uploaded through UI
- Learning Modules can contain multiple items and can be reordered as required
As we move on to creating Assessment capabilities we'd love to hear your feedback on our Learning Module feature so far.
#CoachingandTraining------------------------------
Paul Wood
Genesys - Employees
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