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I'm having some trouble assigning a language to a call flow.
the goal is to have a menu, where the caller chooses the language. After that, the audio should be played in the chosen language .
I have configured supported languages :
I recorded a user prompt, which contains different recordings per language
English is linked to language skill Anglais
And I created a menu:
So If the caller chooses Anglais, the Pre-Transfer Audio should be played in English.
If the caller chooses Français, the pre-transfer Audio should be palyed in French,...
But it doesn't, whatever choice is made, the prompt is only played in English.
And in the following in-queue flow, the language choice is also ignored.
What am I doing wrong ?
You need to use the Set Language action to change the language of a flow. Use a task instead of a Transfer to ACD action in the menu. For each language's task, use the Set Language action to set the chosen language, then transfer to a shared task. The shared task will do the Transfer to ACD. Leave the Language Skill option in the transfer as Using supported languages's default language skill; this means it will pick up the skill you set for each language on the Supported Languages page.
The solution you provided works.
Thanks a lot
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