Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

Architect set Language and play Audio in selected language

  • 1.  Architect set Language and play Audio in selected language

    Posted 02-02-2018 10:22

     

    Hello,

     

    I'm having some trouble assigning a language to a call flow.

     

    the goal is to have a menu, where the caller chooses the language. After that, the audio should be played in the chosen language .

     

    I have configured supported languages :

    I recorded a user prompt, which contains different recordings per language

     

    English is linked to language skill Anglais

     

    lang

    And I created a menu:

     

    lang_menu

    So If the caller chooses Anglais, the Pre-Transfer Audio should be played in English.

    If the caller chooses Français, the pre-transfer Audio should be palyed in French,...

    But it doesn't, whatever choice is made, the prompt is only played in English.

    And in the following in-queue flow, the language choice is also ignored.

     

    What am I doing wrong ?

     

     

     

     

     

     



  • 2.  RE: Architect set Language and play Audio in selected language

    Posted 02-02-2018 15:35

    Hi Quant,

     

    You need to use the Set Language action to change the language of a flow. Use a task instead of a Transfer to ACD action in the menu. For each language's task, use the Set Language action to set the chosen language, then transfer to a shared task. The shared task will do the Transfer to ACD. Leave the Language Skill option in the transfer as Using supported languages's default language skill; this means it will pick up the skill you set for each language on the Supported Languages page.

     

    https://help.mypurecloud.com/articles/add-set-language-action-task/

    https://help.mypurecloud.com/articles/language-skills-architect/



  • 3.  RE: Architect set Language and play Audio in selected language

    Posted 02-11-2018 14:09

    Hello,

     

    The solution you provided works.

     

    Thanks a lot

     

    Steven