A place to ask questions, connect with others, and stay in the know
Hi Zaid - The Quality Administrator role includes a permission to delete completed evaluations. With that permission when you select the Evaluation Summary tab there will be an option to delete the selected evaluation.
*Attached is a screen shot of what that would look like.
At some point we'd like to add the ability to prevent multiple evaluations of the same recording. To help with issues such as disputes, completed evaluations can be re-scored.
Hope that helps you.
thanks a lot for the reply
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.