Genesys Cloud - Main

 View Only
Discussion Thread View
Back to discussions
Expand all | Collapse all

Is there a way to disable the automatic answering of the phone ? I would like to answer the phone myself, and not the system answer for me.

  • 1.  Is there a way to disable the automatic answering of the phone ? I would like to answer the phone myself, and not the system answer for me.

    Posted 12-28-2017 17:50

    Every time I receive a call, I'm not able to answer, it makes automatically and I don't like it. Does anyone know how to disable it?



  • 2.  RE: Is there a way to disable the automatic answering of the phone ? I would like to answer the phone myself, and not the system answer for me.

    GENESYS
    Posted 12-28-2017 18:02

    Hi Gustavo,

     

    According to the Resource Center article linked below, if you have either the Admin or Telephony Admin role enabled, you can turn auto-answer on or off.

     

    https://help.mypurecloud.com/articles/turn-on-auto-answer-for-agents/

     

    If you don't have those permissions, depending upon your contact center's setup, you might be able to ask your Telephony Admin if that can be changed for you.

     

    I hope this helps.

     

    Thank you,

    Clay



  • 3.  RE: Is there a way to disable the automatic answering of the phone ? I would like to answer the phone myself, and not the system answer for me.

    Posted 12-28-2017 18:21

    I'll try that. Thank you for answering me so fast.



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources