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Anyone else missing the option to see the Queues of an agent under "People" view. Now you must go to Queues to add/delete an agent. When adding a new agent more clicks / steps to make.

  • 1.  Anyone else missing the option to see the Queues of an agent under "People" view. Now you must go to Queues to add/delete an agent. When adding a new agent more clicks / steps to make.

    Posted 11-10-2017 07:42


  • 2.  RE: Anyone else missing the option to see the Queues of an agent under "People" view. Now you must go to Queues to add/delete an agent. When adding a new agent more clicks / steps to make.

    GENESYS
    Posted 11-20-2017 20:26

    You should see an "Assign Queues" option when you click the "More Actions" button on the People list page. It requires the `routing > queue > edit ` permission.

     

    That tool will open a panel which will show the assigned queues for a person when you only have one person selected.

     

    Are you missing that "Assign Queues" tool, and if so, have you verified that you have the permission?



  • 3.  RE: Anyone else missing the option to see the Queues of an agent under "People" view. Now you must go to Queues to add/delete an agent. When adding a new agent more clicks / steps to make.

    Posted 11-21-2017 08:12

    Hi @Ryan Curtis? 

     

    Found it :) Thanks

     

    Possible for in the future a Tab 'Queues' under Edit Person so you can edit the user in one screen rather then a part under Edit Person and another part under Manage People.



  • 4.  RE: Anyone else missing the option to see the Queues of an agent under "People" view. Now you must go to Queues to add/delete an agent. When adding a new agent more clicks / steps to make.

    GENESYS
    Posted 11-21-2017 15:47

    It's possible, yes. I can add that to our backlog.



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