Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  How do I delete a large amount of recorded calls

    Posted 10-26-2017 19:10


  • 2.  RE: How do I delete a large amount of recorded calls

    GENESYS
    Posted 11-14-2017 14:14

    Hi John,

     

    We currently don't have a way to bulk delete recordings. However, there is a project being targeted to begin in early 2018 that should address this very request.

     

    Thank you!

    Clay



  • 3.  RE: How do I delete a large amount of recorded calls

    Posted 08-29-2018 16:46
    Did the aforementioned project happen? And, more importantly, is it available? (Yes, I want to delete multiple recordings without clicking through 1 at a time).

    ------------------------------
    Jeff Buzhardt
    MicroAutomation, Inc.
    ------------------------------



  • 4.  RE: How do I delete a large amount of recorded calls

    GENESYS
    Posted 08-30-2018 04:24
    I see a bunch of (very recent) support cases to delete recordings in bulk for customers. Apparently the modus operandi is to open a case with a list of the recordings to be deleted (or criteria for the delete), and dev will write a script and delete them.

    The Jira issue that I found is closed (recently).

    I saw a link for an Ideas issue, but I can't find anything in the Ideas Lab.


    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------