Genesys Cloud CX

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  • 1.  Voicemail notification by email

    Posted 10-23-2017 14:13



    How do you activate/deactivate the voicemail notification email ? I know that the user needs to have the receive voicemail right to receive voicemails. Is there a way to toggle on or off the email notification ?



  • 2.  RE: Voicemail notification by email

    Posted 10-23-2017 20:52

    Hello Marco,


    Thank you for contacting that Community! There isn't currently a way to toggle off/on the email notification that a user receives. It can be done as an organization by enabling/disabling HIPAA in the organization. Here is a Resource Center article that talks about that:



    If you look under the section "What is different in PureCloud with HIPAA compliance enabled?" it states the following:


    • In HIPAA-compliant organizations, PureCloud does not send email notifications to inform users of new voicemails, including personal and group ring voicemails.  PureCloud users in HIPAA-compliance organizations will continue to receive in-app notifications for new voicemails, and can listen to voicemails by accessing their inbox.


    I hope this information is helpful. Please let us know if you have any additional questions and once again, thank you for contacting the Purecloud Community.