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How to clear a stuck interaction?

Victor Chiappetta10-19-2017 14:11

I have an agent with an interaction that has been running for 168 hours + now. Logging out and back...

Stefano Pucci10-19-2017 14:52

I suggest to you to open a new service request to Genesys support , including conversations ID inv...

Stefano Pucci10-19-2017 15:39

Hi Victor, yes I agree with you. Do the troubleshooting on Pure Cloud is quite impossible to ...

Andrew Adel03-08-2018 03:53

Dear All I facing the same issue and <g class="gr_ gr_69 gr-alert gr_tiny gr_spell gr_inline_c...

Aude Cozens01-10-2018 03:11

Hi all, We are having the same issue here: some agents appear to be interacting for 4988 hour...

Rogier Bosch01-10-2018 08:18

Try disconnect the interaction with postman and the API /api/v2/conversations/calls/{conversat...

Rogier Bosch01-10-2018 08:21

Yes, admin tasks should be in PureCloud. For the time being with the API and Postman you can do ...

Lee Jacques01-11-2018 00:06

Great to see so many sharing the same frustration. I had a recent issue whereby 2 interactions wen...

A Contributor02-20-2018 21:58