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Is there a way to automatically download recorded calls from PureCloud into SalesForce?

  • 1.  Is there a way to automatically download recorded calls from PureCloud into SalesForce?

    Posted 10-18-2017 14:10


  • 2.  RE: Is there a way to automatically download recorded calls from PureCloud into SalesForce?

    Posted 10-18-2017 16:03

    Short answer: This would be a customization, not out of the box.

    You'd probably have to build a custom web service and perhaps a 3rd party middleware or service to transfer the file to accomplish this.

     

    Otherwise, you can qo into quality management and set recording policies to do whatever.

     

    Alonso M.

    Purecloud SME

    Adapt Telephony Services.