Hello,
If we create a menu in a Queue Flow (using Collect Input and a Switch), it seems impossible to configure a digit for repeating thhis menu.
The scenario is like this:
- A Call Flow routes the call to a Queue (and a Queue Flow).
- The Queue Flow plays MOH and the position in the queue of the caller
- After a certain amount of time, the caller is prompted to choose between a callback (choice 1), or to continue waiting (choice 2.
The choice that is given in step3 is configured in the Queue Flow for this reason: if we should use a Call Flow to have this menu in, and in this menu, the caller chooses to continue waiting, the caller is routed back to queue, but loses his position: he is added back to the queue, as a new caller, so he looses his previous position in the queue.
But using the Queue Flow to create a menu like that, we can't seem to configure a 'repeat menu' option.
Does anybody know how this can be accomplished ?