Hi

I noticed that any approved time off through the 'time off requests' module isn't being automatically updated in the agents schedule. Is this by design or am I missing a step?

Thanks

Update: I just realised this only occurs if the roster has already been generated. Is there any way around this?

Hi Peter, I had the same issue before, try below way, it worked for me. Good Luck.

https://help.mypurecloud.com/articles/about-time-off-requests/

Note: Any time-off request notes edits to already synchronized time-off requests are not picked up automatically. Administrators have to run a re-schedule in order to synchronize the latest notes changes to the time-off request activity on the schedule editor. 

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Annica Luo
Genesys - Employees
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Original Message:
Sent: 10-11-2017 22:10
From: Peter Dimatulac
Subject: Time Off Requests Not Updating in Schedules

Update: I just realised this only occurs if the roster has already been generated. Is there any way around this?

Hi Peter. Have you noticed the Show Time Off Request Differences icon that shows up on the schedule view after a time off request is approved? This popup window will allow you to sync your agent's schedule with their time off requests. See this article for details:

 

https://help.mypurecloud.com/articles/synchronize-time-off-requests/

 

If this doesn't work for you I am happy to discuss it more, feel free to reply here or you can PM me by clicking my name and selecting "Message".