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I am using WebRTC. When I dial a number, the auto attendant picks up and I dial the extension number, PureCloud is not recognizing the numbers that I select ion the dial pad. Any ideas what is wrong?

  • 1.  I am using WebRTC. When I dial a number, the auto attendant picks up and I dial the extension number, PureCloud is not recognizing the numbers that I select ion the dial pad. Any ideas what is wrong?

    Posted 09-01-2017 18:37


  • 2.  RE: I am using WebRTC. When I dial a number, the auto attendant picks up and I dial the extension number, PureCloud is not recognizing the numbers that I select ion the dial pad. Any ideas what is wrong?

    Posted 09-07-2017 13:28

    Hi John,

     

    Are you still having issues with DTMF? Things look good on my end, but a couple things you can try:

     

    1. Make a test call to your voicemail (*86) and see if you can navigate the menus with the dial pad
    2. Try calling +1 631-791-8378 (this number is not associated with PureCloud in any way. It is a third party test number). You can press # to skip the intro, then press 2 to use the DTMF test, which will allow you to press numbers on the dial pad, then press # to echo them back.

     

    If these two things work for you, then it may be a number with your auto attendant. If not, send a support request over to PureCloud and we can work with you closer to figure out what's going on.



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