Hi Dustin, we will correct the tooltip behavior so that they are shown even in read-only mode. Expect resolution on this to be by end of day this Fri, 27-Oct at the latest.
You are correct that there is no current way to, access control list (ACL) style, segment based on management unit. PureCloud will be adding the ability to define access groups/scopes, name still to be determined, where you can specify queues, users, etc. and then specific permissions. Once that is available in the platform, on the WFM side, we will expose 'Management Unit' as one of the items that can be selected as well as adding more granular permissions (e.g., create, read, update, delete, publish, etc.). We understand the desire to be able to have more control and granularity on access control and are eager to get this functionality into the WFM offering.