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  • 1.  Queue announcement

    Posted 07-18-2017 14:24

    Greetings,

     

    On an auto answer is there a way to configure a short queue announcement after the alert tone?

    Example: BEEP > "Customer Service" > Connects Call



  • 2.  RE: Queue announcement

    Posted 07-27-2017 06:52

    You mean like a whispher message before the call is connected to agents?



  • 3.  RE: Queue announcement

    GENESYS
    Posted 07-27-2017 12:41

    That feature is not yet in PureCloud, nor actively being worked on. I added a note to the SCR that you are interested in it, @Shawn Satterfield? , so Product Management and Development know there is current customer interest.



  • 4.  RE: Queue announcement

    Posted 07-27-2017 16:43

    Thanks @George Ganahl? 

     



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