A place to ask questions, connect with others, and stay in the know
I'm writing an internal admin documentation for our PureCloud integration with Salesforce. However I'm not sure about the actual call flow. This is what I think happens:
These are my questions:
Thanks for your valuable information.
In case 2: Don't know much about SaleForce but that is a Cloud Solution or not? So no internet no datadip with SalesForce...
Yes Salesforce is a cloud solution. What I was wondering is if the datadip action is done from the edge or from purecloud(cloud) ?
I saw in the documentation that the ivr configs are copied in the edges for disaster recovery. I was wondering if the bridge action in the ivr will still execute even if there's no internet connection ? All the datadip things are on premise, not on the cloud.
So no datadip from or to SalesForce? If all datadips are in the internal network / internal recources it should continue to work..(I think :) )
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.