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Screen-Pop during active call

  • 1.  Screen-Pop during active call

    Posted 07-11-2017 09:38

    Is it possible to set a screen-pop to an active call in a specific queue after a certain amount of time?

     

    Let's say I want my technical advisors to get a pop-up after spending 20 minutes in a call with a customer with reminders/tips on how to be more effective and what they try to do from that point on.



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