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We've had a couple of instances where data for Agent and Queue reports was all "0"'s for a few days. Submitted issue to partner and to Genesys. A few days later the data was back but no explanation. Now it has happened again, no agent statistics.

  • 1.  We've had a couple of instances where data for Agent and Queue reports was all "0"'s for a few days. Submitted issue to partner and to Genesys. A few days later the data was back but no explanation. Now it has happened again, no agent statistics.

    Posted 06-08-2017 14:18


  • 2.  RE: We've had a couple of instances where data for Agent and Queue reports was all "0"'s for a few days. Submitted issue to partner and to Genesys. A few days later the data was back but no explanation. Now it has happened again, no agent statistics.

    Posted 06-08-2017 20:23

    Hi Gary - I checked w support and this issue should have been resolved yesterday. Definitely check w your partner/support for additional details.

     

    Rebecca Gibson. Sr Product Manager – Contact Center, rebecca.gibson@genesys.com

     

     

     



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