Genesys Cloud CX

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  • 1.  training.mypurecloud.com

    GENESYS
    Posted 06-08-2017 14:05

    Are your agents any good? Do they say the right things to your customers? Are they being a good representative of your company? Learn how to create a process to measure the quality of interactions coming through your contact center with our Quality Management lessons! 

    https://training.mypurecloud.com/lesson/quiz-quality-management-for-contact-center/

     

    QM