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We would like to include the possibility for anyone calling a specific number to be able to speak the name of the person they would like to get transferred to.
Is it possible to setup a "dial by name" task in architect?
Yes, we refer to that as using the company directory.
It's under Settings -> Speech Recognition -> Company Directory
https://help.mypurecloud.com/articles/enable-company-directory-support-menus/
Thank you, Melissa. I was able to review those settings and it is now working. Much appreciated!
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