Hello,

We are receiving a lot of call back requests in the morning as we open... From what I can tell from reports, we don't have a lot of abandoned calls at the end of our business day. 

Is there a way or a report we can run to see when the requests are happening?

Part of what's concerning is that we are calling people back when we open at 9am (EST), if a callback request was from someone in California, it's FAR too early to call... but the rep isn't given any other option but to call back. 

Thanks!

-Emily