This would also be beneficial for our company as well. I will hunt around and ask our VAR and see what I can find and post my findings if I come up with anything.
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Vincent Moore
CTS LanguageLink
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Original Message:
Sent: 04-12-2017 02:29
From: Ryan Witschger
Subject: Banner Messages
Anyone have a wa for an agent or supervisor to set a banner that can play during the IVR? That way an Agent or supervisor could add some text like "Email is down, this is a known issue, you do not need to stay on the line" and user can abandon before entering queue?
If not I think this would be a really cool feature request. Some way for an Admin to create a "Banner" object in architect that allows a user to type in a TTS message or upload a wav file via a separate, less permissioned, page.