Genesys Cloud CX

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  • 1.  Default Country Code

    Posted 03-28-2017 00:18

    Can we set a default country code for our organisation?  Currently it defaults to US when entering phone numbers under a person.

  • 2.  RE: Default Country Code

    Posted 03-29-2017 16:23

    Hi Matt,


    Currently there is not a way to set the default country code at the organization level. This certainly would be a useful feature for those not based in the United States.  I went ahead and submitted this as an Enhancement Request to our development team on your behalf.




  • 3.  RE: Default Country Code

    Posted 03-29-2017 23:31

    Thanks Cass, that's great - can i see (get updates on) the Enhancement Request?

  • 4.  RE: Default Country Code

    Posted 03-30-2017 15:54

    For right now, the best way to follow-up about your request is to contact your account manager and inquire. They will be able to look up details and relay to you what the status of your 'ER' is.