A place to ask questions, connect with others, and stay in the know
It seems like there are always new agents in a contact center. An easy way to get them up to speed on using PureCloud is to have them go through the Introduction to PureCloud for Agents course. Find it here: https://help.mypurecloud.com/articles/introduction-purecloud-agents-course/
New Users
Existing Users
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources