A place to ask questions, connect with others, and stay in the know
Workforce management is a huge topic. People ask about it all the time. It also seems to be a part of business many people are just thrown into! With that in mind, we included a lot of concept videos on WFM topics with our regular "how to" training. Check it out here: https://help.mypurecloud.com/articles/purecloud-contact-center-training-course/
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.