A place to ask questions, connect with others, and stay in the know
Workforce management is a huge topic. People ask about it all the time. It also seems to be a part of business many people are just thrown into! With that in mind, we included a lot of concept videos on WFM topics with our regular "how to" training. Check it out here: https://help.mypurecloud.com/articles/purecloud-contact-center-training-course/
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Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources