Genesys Cloud - Main

 View Only
Discussion Thread View
  • 1.  Alerts

    Posted 02-08-2017 16:30

    How do I set up an alert so that when I receive more than 2 voicemails in a day an alert notification is sent?



  • 2.  RE: Alerts

    GENESYS
    Posted 02-08-2017 18:59

    Hi @David Powell. I don't believe this is functionality we currently offer. However, I'm not 100% certain on that, so I'd like to ask @Katie Ritz. Katie, is there a way to setup notifications for voicemails? Thank you!



  • 3.  RE: Alerts

    GENESYS
    Posted 02-08-2017 19:10

    That's correct @Gina Tyree, we don't currently offer the ability to configure an alert when a certain number of voicemails are received.  There are other ways that you are notified of voicemails received.  (1) Email notifications are sent when a voicemail is left and (2) a badge/notification is presented on the inbox icon in the left hand menu of the PureCloud client.  



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources