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Can I reuse my existing phone numbers with PureCloud Voice?

  • 1.  Can I reuse my existing phone numbers with PureCloud Voice?

    GENESYS
    Posted 12-01-2016 20:18

    How can I do this?



  • 2.  RE: Can I reuse my existing phone numbers with PureCloud Voice?

    GENESYS
    Posted 12-01-2016 20:31

    Yes, you can use your existing phone numbers with PureCloud Voice.

     

    To do so, you will transfer your existing phone numbers into PureCloud Voice system using a procedure called Porting. PureCloud Voice provides an automated procedure for porting toll-free numbers - you just enter the numbers and follow the steps. However, porting DID numbers is a manual procedure performed by our support technicians - you submit the numbers in a spreadsheet along with an LOA (Letter of Authorization) form.

     

    See the following articles in the Resource Center for more information on porting numbers into PureCloud Voice:

     

    Port toll-free numbers

    https://help.mypurecloud.com/articles/port-toll-free-numbers/

     

    Port DID numbers

    https://help.mypurecloud.com/articles/port-did-numbers/



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