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  • 1.  Unavailable menu options in Architect

    GENESYS
    Posted 11-01-2016 15:30

    Why are Architect menu options grayed-out?



  • 2.  RE: Unavailable menu options in Architect

    GENESYS
    Posted 11-08-2016 23:45

    When you say "menu options" are you referring to the children of a menu or configurable options on a menu?



  • 3.  RE: Unavailable menu options in Architect

    GENESYS
    Posted 11-09-2016 11:29

    The children of a menu... but, are the children of a menu handled differently than configurable options on a menu?



  • 4.  RE: Unavailable menu options in Architect

    GENESYS
    Posted 11-10-2016 07:53

    Yes. A child is a structural item; options are the things you configure on the child action.

     

    I'm just confused what you are referencing when you say "grayed-out" there are a number of places we leverage grayed out effects within the app. One the jumps to mind is when configuration items on an action inherit from flow-level settings. However, they can be modified and override the inheritance for the given instance of the action. 

     

    If this doesn't answer your question, could you post a photo?



  • 5.  RE: Unavailable menu options in Architect

    GENESYS
    Posted 11-10-2016 11:38

    Thanks Nicholas! This helps.



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