Genesys Cloud CX

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  • 1.  What is the fall back if our PureCloud Edge fails?

    GENESYS
    Posted 10-21-2016 18:52

    Check out this great article on surviving an outage with business continuity planning...

     

    https://help.mypurecloud.com/articles/survive-outage-business-continuity-planning-2/



  • 2.  RE: What is the fall back if our PureCloud Edge fails?

    GENESYS
    Posted 10-21-2016 19:49

    Thanks for posting the link @Zach Brettnacher .  I just sent this to a prospect so that they can understand our best practice recommendation of having diverse internet connections and deploying PureCloud Edges as n+1.