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Can we use PureCloud Voice as a backup telephony service? Switch to PureCloud if our telephony provider has issues?

  • 1.  Can we use PureCloud Voice as a backup telephony service? Switch to PureCloud if our telephony provider has issues?

    GENESYS
    Posted 10-20-2016 17:20

    If we're not using PureCloud as our primary telephony provider, could we automatically (or manually switch to using PureCloud Voice as necessary?



  • 2.  RE: Can we use PureCloud Voice as a backup telephony service? Switch to PureCloud if our telephony provider has issues?

    GENESYS
    Posted 10-20-2016 18:48

    We do not have a specific backup telephony service offering with PureCloud Voice today.  However, I do not see why an organization will not be able to do this.  Customers would need to define the mechanism of switching their numbers manually or have backup numbers which can be forwarded to PureCloud Voice.  DID's are associated with individual telephony providers, so that maybe an issue.  However toll free calls and/or other backup numbers can be directed to PureCloud Voice for service.  Additionally customers would need to maintain their org configuration and routing within PureCloud/Voice.  What do you think @Lindsay Parker ?



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