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Which codecs does PureCloud Voice support?

  • 1.  Which codecs does PureCloud Voice support?

    GENESYS
    Posted 10-18-2016 20:23


  • 2.  RE: Which codecs does PureCloud Voice support?

    GENESYS
    Posted 10-18-2016 20:48

    PureCloud Voice supports the following three voice codecs Opus, G.711 mu law and G.729

    Opus codec is preferred and recommended as best practice in PureCloud Voice due to its adaptive nature over internet and ability to resolve QoS issues without dedicated bandwidth. 

     



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