Genesys Cloud CX

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  • 1.  Where to find definitions and calculations of KPIs

    Posted 10-11-2016 23:05

    Where can I find more information about the KPIs in the contact center dashboard? 



  • 2.  RE: Where to find definitions and calculations of KPIs

    GENESYS
    Posted 10-12-2016 17:55

    Some useful information is in the Metric definitions article in the PureCloud Resource Center:

    https://help.mypurecloud.com/articles/metric-definitions/