This post is very old, I know...but lends an opportunity to mention the new-ish feature, Skill Expression Groups:
https://help.mypurecloud.com/faqs/where-can-i-find-information-on-skill-expression-groups/
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George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys
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Original Message:
Sent: 09-06-2016 15:35
From: Randolph Carter
Subject: HOW DO I MAKE GROUPS THAT STAY ACCURATE? (RULES-BASED GROUPS)
I've heard that PureCloud has some automation that makes it easier to maintain group memberships - how do I do that?