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Do you often forget what the various telephony acronyms stand for? Me too. Here's a solid explanation of ACD.

  • 1.  Do you often forget what the various telephony acronyms stand for? Me too. Here's a solid explanation of ACD.

    GENESYS
    Posted 09-06-2016 17:41

    The documentation and education teams broke down the meaning of one of the telephony acronyms really well in the following article  (in my opinion).

     

    Check the "What is automatic call distribution (ACD)" article out...

     

    https://help.mypurecloud.com/articles/automatic-call-distribution-acd/



  • 2.  RE: Do you often forget what the various telephony acronyms stand for? Me too. Here's a solid explanation of ACD.

    GENESYS
    Posted 12-13-2016 22:15

    I really like that video!



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